Terms of service

Terms of Service

Overview

This website is operated by Veytra. Throughout the site, the terms “we”, “us” and “our” refer to GRIP.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not use our website or purchase our products.

1. Online Store Terms

By using this website, you agree that you will not use our products or services for any unlawful or unauthorised purpose.

You must not attempt to damage, interfere with, disrupt or misuse our website or services.

2. Products and Product Information

We aim to display our products, descriptions, images and prices as accurately as possible.

However, colours and product appearance may vary slightly depending on your device or screen.

We reserve the right to update, modify or discontinue products at any time.

Product availability is not guaranteed.

3. Orders

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

A product is unavailable
Incorrect pricing or product information has been displayed
We reasonably suspect fraudulent activity
There is an issue processing payment or fulfilling the order

If we cancel an order after payment has been received, we will provide an appropriate refund.

You are responsible for providing accurate shipping, contact and payment information when placing your order.

4. Prices and Payments

All prices displayed on our website are shown in the currency indicated at checkout.

Prices may change without notice.

You agree to provide current, complete and accurate payment and account information for purchases made through our store.

Payments are processed through the payment methods made available at checkout.

5. Shipping and Delivery

Estimated delivery times are estimates only and may be affected by circumstances outside our reasonable control.

These may include carrier delays, customs processing, weather, incorrect delivery information or other unexpected events.

Customers are responsible for ensuring the delivery address provided at checkout is correct.

Please refer to our Shipping Policy for further information.

6. Returns and Refunds

Returns, refunds and replacements are handled in accordance with our Refund & Return Policy and any rights customers may have under applicable consumer protection laws.

Please contact us before returning any item so that we can provide the correct return instructions.

7. Consumer Rights

Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Where the Australian Consumer Law applies, customers may have rights and remedies relating to products that are faulty, unsafe, significantly different from their description or otherwise fail to meet applicable consumer guarantees.

8. Third-Party Services

Our website may use third-party services for functions such as:

Payment processing
Order fulfilment
Shipping
Website hosting
Analytics
Marketing

These third parties may have their own terms and privacy policies.

GRIP is not responsible for third-party websites or services that are outside our reasonable control.

9. Intellectual Property

Unless otherwise stated, the GRIP name, branding, website content, graphics and other original material belonging to GRIP may not be copied, reproduced or used commercially without permission.

Third-party trademarks and product branding remain the property of their respective owners.

10. User Comments, Reviews and Feedback

If you submit reviews, feedback or other content to us, you agree that the content you submit is truthful and does not:

Violate another person's rights
Contain unlawful or harmful material
Mislead other customers
Contain malicious software or code

We may remove content that violates these Terms.

11. Errors and Inaccuracies

Occasionally, information on our website may contain errors relating to product descriptions, prices, promotions, shipping charges, availability or other information.

We reserve the right to correct errors and update information where appropriate.

12. Prohibited Uses

You may not use our website:

For unlawful purposes
To infringe intellectual property rights
To transmit malicious software
To collect another person's personal information unlawfully
To interfere with the security or operation of the website
To engage in fraudulent or misleading activity

We may restrict access to our services where these Terms are violated.

13. Disclaimer and Limitation of Liability

To the maximum extent permitted by applicable law, GRIP will not be responsible for indirect or consequential losses arising from use of the website or products where such liability may legally be excluded.

Nothing in this section excludes liability or customer rights that cannot legally be excluded.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy.

By using our website, you acknowledge that certain information may be processed as necessary to operate the store, process orders and provide customer service.

15. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be published on this page. Your continued use of the website after changes are published means the updated Terms will apply to your future use of the website, subject to applicable law.

16. Governing Law

These Terms are governed by the laws applicable to the business operating GRIP, subject to any mandatory consumer rights or laws that apply based on the customer's location.