Refund policy

ForgeGrip Refund & Return Policy

At ForgeGrip, we want you to be satisfied with your order. If something isn't right, please contact us and we'll work with you to find a solution.

Returns

If you would like to request a return, please contact us within 14 days of receiving your order.

To be eligible for a change-of-mind return, the product should be unused, in its original condition and, where possible, in its original packaging.

Please do not return an item without contacting us first. We will provide return instructions if your return is approved.

Return eligibility may depend on the product and circumstances of the return.

Damaged, Faulty or Incorrect Products

If your product arrives damaged, faulty, or you receive the wrong item, please contact us as soon as possible.

Please provide:

Your order number
A description of the issue
Clear photos or videos showing the problem

We will review your request and arrange an appropriate solution. Depending on the circumstances, this may include a replacement, refund or other remedy.

Change-of-Mind Returns

Change-of-mind return requests will be assessed individually.

Where a change-of-mind return is accepted, the customer may be responsible for return shipping costs. Original shipping costs may also be non-refundable.

This does not affect any rights you may have under applicable consumer protection laws.

Refunds

Once your refund request has been approved, your refund will be issued to your original payment method.

Please allow additional processing time for your bank or payment provider to return the funds to your account.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

We cannot guarantee that an order can be cancelled or changed once it has entered processing or has been shipped.

Consumer Rights

Nothing in this policy is intended to exclude or limit rights or remedies available to customers under applicable consumer protection laws, including the Australian Consumer Law where applicable.